right of withdrawal

Right of withdrawal for consumers

Any natural person who concludes a legal transaction for purposes that can predominantly be classified neither as a commercial nor as a self-employed professional activity.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day

- on which you or a third party other than the shipping service provider designated by you has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a single order.

- on which you or a third party other than the shipping service provider designated by you took possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party other than the shipping service provider designated by you takes possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or items;

To exercise your right of withdrawal*, you must notify us (OrangeCherie // Julia Huth, Stephansplatz 6, 86152 Augsburg, telephone number: 015773857131, email address: hello@orangecherie.com) of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email). You can, for example, use the attached sample withdrawal form.

Please inform us in advance of the return; unregistered returns may result in delayed processing.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received for the corresponding order, less delivery costs, promptly and at the latest within 14 days from the date on which we receive notification of your cancellation. For the refund, we will use the same means of payment that you used for the original transaction , unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

The right of return only applies to regular-priced items - SALE ITEMS are excluded!

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us directly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Grounds for exclusion or expiration

The right of withdrawal does not apply* to contracts

  • * for the delivery of products from the sale which are reduced in price (discounted products).
  • for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the supply of goods which are liable to spoil quickly or whose expiration date would be quickly exceeded;
  • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery; the following products are also excluded from return for hygiene reasons: baby carriers, slings, socks, underwear and swimwear.

 

Sample cancellation form

To OrangeCherie // Julia Huth, Stephansplatz 6, 86152 Augsburg

Email address: hello@orangecherie.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

The reasons for the revocation are (voluntary information):

Ordered on received on
Name of consumer(s):

Order number:


- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper) - Date

(*) Delete as appropriate.

Updated on November 9, 2022