right of withdrawal

 

Right of withdrawal for consumers

Any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day,

- on which you or a third party designated by you, who is not the shipping service provider, has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly.

- on which you or a third party designated by you, who is not the shipping service provider, has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party designated by you, who is not the shipping service provider, has taken possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal*, you must inform us (OrangeCherie // Julia Huth, Stephansplatz 6, 86152 Augsburg, Tel.: 015773857131, email address: hello@orangecherie.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can, for example, use the attached sample withdrawal form.

Please inform us in advance about the return; unregistered returns may lead to delayed processing.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you for the corresponding order, excluding the delivery costs, without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

The right of return only applies to regularly priced items - SALE ITEMS are excluded!

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Unregistered returns, as well as packages returned due to non-delivery (due to incorrect address, late collection, etc.) will be charged a restocking fee of 10% of the value of the goods, but at least €6.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct cost of returning the goods.

You only have to pay for any diminished value of the goods if this diminished value is due to handling of the goods that is not necessary for checking the quality, characteristics and functioning of the goods.

Grounds for exclusion or expiry

The right of withdrawal does not apply* to contracts

  • *for the supply of products from the sale that are reduced in price (discounted products).
  • for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  •  for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
  • for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; The following products are also excluded from exchange for hygienic reasons: baby carriers, baby wraps, socks, underwear and swimwear.

 

Sample withdrawal form

To OrangeCherie // Julia Huth, Stephansplatz 6, 86152 Augsburg

Email address: hello@orangecherie.com

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

 

The reasons for withdrawal are (voluntary information):
 

Ordered on                   received on                        
Name of consumer(s): 

Order number:




- Address of consumer(s)
- Signature of consumer(s) (only for notification on paper) - Date

(*) Delete as appropriate.

 

 

Updated on November 9, 2022